1. Rights to the use of hospital services:
-Every person has the right to access hospital services irrespective of language, religion, race or creed.
-Every patient has the right to be informed about medical facilities provided by the hospital.
2. Rights concerning information
-Every patient has the right to take full information either personally or through a legal representative concerning proposed medical initiatives, any associated potential risks or benefits, any proposed alternative initiatives and any results of not receiving treatment and to be informed about their health in a way that they are able to understand.
-Every patient has the right to request a copy of their medical records.
-Every patient has the right to accept the suggested treatment after being informed about any potential side effects, risk of death, problems concerning convalescence, risk of failure etc. except in cases of medical emergency where the hospital has a legal obligation to care for the emergency patient.
-Every patient has the right to be correctly evaluated concerning the level of their pain.
-Every patient and family has the right to be informed concerning organ donation.
-Every patient has the right to be informed how to participate in clinical research and/or experiments. Following agreement they will be informed about legal confidentiality.
-Every patient has the right to be informed of the hospital’s mission statement.
3. Rights concerning access to staff names and to choose or change staff
-Every patient has the right to learn the job title of any member of staff whether doctor, nurse or other staff and to choose or change them.
4. Right to choose or change hospital
-Every patient has the right to choose or change a health care establishment according to procedures and conditions laid out under legislation.
5.Right to refuse or stop treatment
-Except in cases of the hospital’s legal obligation, every patient has the right to refuse or stop treatment but by doing so must accept all responsibility from any subsequent complications.
6.Right to privacy
-Every patient has the right to be treated with consideration for their privacy.
-Every patient, even following death, still has the right to privacy of information concerning their personal and medical situation. Such information can only be divulged to the family if the patient’s permission has been given in writing or if requested by a legal court.
7.Rights concerning respect
-Every patient has the right at all times to be treated with care and respect.
8.Right to a second opinion
-Every patient has the right to request a second opinion from another Consultant who will advise on treatment but such treatment must be with the agreement of the initial doctor consulted.
9.Right to practice religious rites
-Every patient has the right, irrespective of religion, to fulfil religious rites or practices freely except where it may prevent proper treatment.
10.Safety
-Every patient has the right to security. Patients, family and visitors should take all necessary measures to ensure the protection and safety of life and property in our hospital.
-In our hospital appropriate protection measures will be taken for children, disabled and elderly people (who are alone or without a carer or relative).
11.Rights concerning visitors
-Our patients have the right, within the hospital’s determined procedures and principles, to accept visitors.
12.Right to report complaints, views and suggestions
Patients and patients’ families have the right, under the hospital’s complaints system, to initiate complaints and be informed about their review, conclusion and outcome.
13.Health institutions’ rules and their application
-Our patients have the right to be informed about hospital rules and their application.
14.Diagnosis and treatment costs
-Every patient has the right, prior to treatment, to ask about the cost of treatment and, after agreeing to the treatment, to ask and receive an explanation of the costs and a detailed bill.